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FAQs

Have questions about your upcoming move?

Frequently asked questions

This section covers everything you need to know before and after your move. Discover our accepted methods of payment, what to expect during the moving process, and valuable insights to ensure a smooth transition.

 

Trust Monvex Moving for a stress-free moving experience.

01.Why should I choose MONVEX MOVING as my movers?

Monvex is a trusted leader in moving and storage solutions, delivering exceptional reliability, seamless service, and complete peace of mind. We combine industry expertise, competitive pricing, and a customer-first approach to ensure every move is handled with precision and care.

As a modern, on-demand moving company, Monvex operates 24/7, 365 days a year, including weekends and holidays, giving you the flexibility to move whenever it suits your schedule. From local relocations to long-distance moves and secure storage solutions, we provide a stress-free experience from start to finish.

We recommend booking 2–4 weeks in advance, especially during peak season (May–September) and month-end periods.

For large homes, estates, or long-distance moves, plan 4–6 weeks ahead for the best availability.

Need to move sooner? We often accommodate last-minute moves within 3–5 days, depending on availability.

For safety and legal reasons, we cannot transport hazardous materials, flammable liquids, explosives, perishable food, or any items prohibited by the Department of Transportation. We can usually move household plants for local California moves, but interstate plant transportation may be restricted.

Not sure about an item? Call us at (778) 461-3235 and we’ll be happy to help.

We recommend scheduling your move in the morning, if possible. Our earliest time slot starts between 7:00–9:00 AM, allowing for a faster, smoother move with fewer delays.

Starting early means less traffic, more flexibility, and getting settled into your new home sooner.

Yes. We can provide a Certificate of General Liability Insurance at no extra cost upon request.

If your building, HOA, or property management requires to be listed as Additional Insured, just let us know. We will need their name and physical address to prepare the certificate.

We do not provide disposal or junk removal services. However, we can help by either placing unwanted furniture at the curbside or delivering it to a donation center of your choice.

Please note that time spent on these services will be included in your moving cost.

01.What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as certified bank checks and postal money orders for your convenience.

To secure your moving date, we require a $50 deposit, which is applied toward your total moving cost. The remaining balance is due one business day before your scheduled move. Simple, secure, and no hidden fees.

Yes. To reserve your moving date and secure a dedicated moving crew, we require a $50 deposit. The deposit is applied directly toward your total moving cost and guarantees your spot on our schedule.

In California, moving companies are required to include “double drive time” for hourly moves. This means the travel time between your pickup and drop-off locations is counted twice—once for the trip there and once for the return.

We only apply double drive time for moves over 10 miles, in accordance with California regulations and industry standards.

01.What If I Have More Items Than Originally Quoted?

No problem. If your inventory changes, simply let us know as soon as possible and we’ll update your quote accordingly.

To ensure a smooth move, please notify us before moving day if you’re adding a significant number of items. This allows our team to arrive fully prepared and allocate the proper time, crew, and truck space for your move.

Every move is different, so timing depends on factors like the size of your move, stairs or elevator access, walking distance to the truck, traffic, and how prepared everything is.

To save time and reduce costs, we recommend packing in advance whenever possible. Additional movers can also be added for complex moves such as long walks, stairs, small elevators, or packing help.

Once our crew arrives, they will assess the job and give you a more accurate time estimate on the spot.

The size of your crew depends on your move. Most small to mid-size moves are handled by a 2–5 mover team.

For example, a 2-person crew is most common for 1–2 bedroom apartments, while larger homes or complex moves may require additional movers. We can also increase crew size upon request to make your move faster and more efficient.

Please contact our office as soon as possible if your moving date changes. We’ll update your reservation and adjust your plan accordingly.

Keep in mind that pricing may vary depending on availability and the new date selected.

  • 1 Bedroom: 18 ft truck
  • 2 Bedroom: 22–24 ft truck
  • 3 Bedroom & larger: 26 ft truck

Our largest standard truck is 26 ft, which is also the maximum typically allowed on residential streets. Please ensure at least 40 ft of clear parking space to safely park the truck and deploy the ramp.

01.Do I Need to Empty My Dresser Drawers?

Yes. For safety and to prevent damage, we recommend emptying all dresser drawers and other furniture before your move. This helps ensure secure lifting, easier transport, and protects your belongings.

If you’ve booked our full packing service, our crew will take care of this for you.

No. We always include professional wrapping and protection of your furniture—using blankets and shrink wrap—before loading it onto the truck. This service is provided at no extra cost as part of your move.

We do not recommend packing valuable or irreplaceable items such as jewelry, cash, passports, legal documents, financial papers, car keys, or prescription medications with your household goods.

For safety and security, we suggest keeping these items with you or arranging for them to be transported separately. Please note that these items are not covered by our standard moving protection.

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